Dear University…

The change in the UCAS personal statement for September 2026 entry appears to have been welcomed by industry commentators who suggest it will make life “easier” for both author and reader.  The stated ambition “to ensure more people from disadvantaged backgrounds can benefit  from the life-changing opportunity of higher education”  is laudable but one might ask if this approach is best or sustainable.  We could just be opening a new battleground in the struggle for supremacy between AI coders for applicants and those in universities trying to spot the hand of ChatGPT. 

Having read personal statements in the past, I can only begin to imagine the repetition of thought and words across hundreds of applicants as they answer to “why do you want to study this course”.  For applicants the anxiety of how edgy, pushy, obsequious, or data-driven to be in responding to the question remains the same and it will still be considered by a human with their personal interpretation of the best answer.  More efficient but even worse if the response is considered by a bot looking for key words. Perhaps it is time to radically rethink the process. 

Perhaps selecting universities, to put all applicants meeting their requirements (including contextual elements and any other considerations) into a random draw to remove any risk of bias.  For universities struggling to meet enrollment numbers it is difficult to see how bad a personal statement would have to be to get refused if the applicant meets the qualifications criteria for entry.  Either way, the student gets more clarity on what they need to do and an equal chance of success.       

Or maybe universities should be accepting that students are paying for the privilege to study and have a right to apply for whatever course they want if they have the qualifications.  Nobody asks somebody coming in to buy a Range Rover Evoque for £50,000 why they want it, whether they’ve driven one before or what their driving history is.  They might ask to see a driving licence before it’s driven off the lot but that’s about it.

I hear the howls about a degree course being nothing like any other purchase but students seem to be increasingly clear that they are considering degrees as an investment they are making towards a better job, career and life.  UCAS research indicates that “value matters to students” and that “initially, applicants are interested in career prospects after their degree”.  While students still value wellbeing, enjoyment and happiness it would seem there has been a fundamental swing towards outcomes.   

…I Would Like To Apply

With all that in mind there is an opportunity to test drive the new format in the imaginary persona of an applicant who would like to go to university but has been reading very widely about the sector.  They are anxious to explain their interest but also to demonstrate their research, their personality and some of their concerns. There is even an attempt at humour.             

1. Why do you want to study this course or subject?

Because I believe in your publicity that having a degree will get me a good career and well paid job.  That is really what I want. I trust you.  As you will see from my application to your institution I am avoiding the Russell Group and STEM subjects. I realise this means that being from a poorer, socio-economic background and a neglected region I can expect to be part of the statistics showing that “a degree often fails to deliver the promise of increased earnings.” 

Although I’ve chosen to believe that the graduate premium exists, I am a bit worried that there is “a more uncertain future” and ignoring the Government Graduate Labour Market Statistics indicating that over the past 20 years real median graduate salaries have declined faster than those of non-graduates.  I am hoping that reports that it’s even worse outside London1 are all Balls1 and that the indications more and more companies are dropping the requirement for a degree to get a job are overblown. 

I want to come to university to help the sector by improving statistics on one of the groups it struggles to attract and I’ve chosen to study psychology because I am keen to improve gender balance in the class.2 

2. How have your qualifications and studies prepared you for this course or subject?

I am predicted to achieve the grades that you publish and in the right subjects.  My teachers may just be being kind, overworked or avoiding confrontation with my parents but that’s not my fault.  I’m told you’re so desperate I shouldn’t worry about missing by a bit.  Only joking (!) but we have all read the studies that 25% of grades are probably wrong  and that half the students get in with lower grades anyway

Post qualification application would solve the uncertainty and anxiety for young people but I appreciate that you have established a system that works for you and will find excuses not to change it.  Maybe it’s just a power thing or you think you’re some sort of magical sorting hat with a campus attached.  If I fail to get the grades I hope I will be given the same opportunity as an international year one student who pays for the privilege to study on campus with direct entrants

While on the subject of grades, it would be helpful to know exactly what you are doing about degree grade inflation and why half of first class degrees awarded are unexplained by statistical modelling.  I see you are correcting this but that means I might be penalized by having a lower degree classification than someone who attended in those golden years.

3. What other experiences have prepared you for this course, and why are they relevant?

I complain a lot and so can support that student trend. I can even enhance my global citizenship in line with your strategy by providing support for international students as they are 36% of all complaints to the Office of the Independent Adjudicator for HE.  Because I often borrow money from my siblings and never pay it back I’ll cope well with joining the 1.8m graduates with a taxpayer funded debt of over £50,000 and those not earning enough to pay it off.  As I don’t like getting out of bed not attending lectures is OK with me and given the way you’re cutting staff that should help you out. 

I’m quite frugal, so living in borderline poverty shouldn’t be a problem however bad the maintenance loan situation gets.  I am also used to disappointment (having supported Gareth Southgate and England since 2018) which will lessen the pain when I get to the realities of the graduate job hunt.  My empathy is shown by my concern for international students on reading that data collection on graduate outcomes has been cut back which means they have even less insight than I do about job prospects. 

In summary my experience as an intense online gambler, who eats little, never goes out, earns a pittance, borrows heavily, complains a lot, expects to be disappointed and has limited life prospects has prepared me perfectly for life as a student.  Only kidding (again) I really would like the chance to learn.

The Generation Game

For this imaginary student there is a lot to consider in the light of survey research suggesting 30% of people being “broadly uninterested” in universities and a further 27% being “negative” or “sceptical”.  While the culture wars that saw the Conservative Government going head-to-head with the sector in recent years may be over there is little respite in terms of additional funding to reduce the level of fee debt or improve maintenance loans.  As the imaginary statement suggests there seem to be plenty of reasons to worry about whether university is a good investment of time, money and stress.

The weakness in UK undergraduate applications revealed by UCAS this week suggest that this argument might be playing out in the minds not only of 18 year olds but also every group under 25. It’s troubling in the context of a rapidly growing 18 year old cohort that is predicted to expand for the rest of the decade and even more so if surveys suggesting a third of UK students may drop out due to money worries are accurate.

Notes

  1. For those who miss the link the report “Tackling the UK’s regional economic inequality: binding constraints and avenues for policy intervention” is co-authored by Ed Balls whose surname was the punchline to Michael Heseltine’s joke at the Conservative Party Conference in 1995.
  2. It is entirely recognized that the gender imbalance on courses cuts both ways. It is also clear that despite more women than men going to university in the UK there is a huge amount still to be done on gender pay imbalances and equality of opportunity in the workplace. The Institute for Fiscal Studies has explored aspects of the intersection between these factors.

Image by Antonios Ntoumas from Pixabay

FROM FUTILITY TO UTILITY

Collins Dictionary tells us that, “If you say that something is futile, you mean there is no point in doing it, usually because it has no chance of succeeding.”  It is difficult to think of a better description of a student scanning the Times Higher Education or QS World Rankings or any of the multiplicity of other rankings that have proliferated from those organizations.  They don’t really tell students anything useful about whether the institution is right for them as an individual or whether it will allow them to fulfil their life and career ambitions.

All the evidence suggests that the primary motivator for going to higher education is to enhance job prospects. Chegg’s survey across 21 countries, INTO’s research with agents and Gallup surveys are among indicators that for both home and international students a degree is largely a means to an end. That is not to say that people don’t want to study something they enjoy – just that the degree is the aim.

Most existing rankings are, however, just an attempt to monetize industry data for commercial ends and the sector collaborates, possibly because it’s the way things have always been done.  The rankings, as someone said, “Xerox privilege” by reaffirming existing hierarchies and usually allow institutions to manipulate their data, sometimes beyond the point of criminality.  For the institutions they are vanity projects which lead to dubious internal resource allocation, avoid hard questions about graduate employability and distort the decision making of Governments, funders and students.

Utility, on the other hand, is “the quality or property of being useful” and we may be beginning to see the glimmer of some media developing data to be genuinely useful to students.  It is a timely and smart move because we are nearly at the point where AI will give students the opportunity to have near total, instant and absolutely personalized university search capability at their fingertips.  That should send a shudder through ranking organizations that are wedded to a business model and presentation based on early 2000s thinking.

Money magazine’s Best Colleges 2023 may point the way.  It still has a vapid “star” system to allow colleges to be ranked but the database begins to say some useful, student oriented, things about Acceptance Rate, tuition fee (both headline price but more importantly average actual price) and graduation rate.  Imagine if that database approach married itself, in the US, to the work of a company like College Viability, LLC which gives an insight into reasons which a college “…may not be financially viable for the time required to earn a degree from that college.”  Then, add to the mix comprehensive information on the graduate outcomes and career payback from specific degrees – the Princeton Review Best Value Colleges gives a flavour but still ends up as a ranking with limited coverage.

In the UK, the growth of private universities and the significant difference in tuition fees at graduate level between public universities makes the approach equally appropriate.  Such a database would begin to answer the most pressing of student needs – will I get in and with what grades, am I likely to graduate, and what are my career and earning prospects thereafter?  There could be plenty of further nuance added, including grades required, accommodation, measures of student experience and so on.

All of this could be done without the need for a grading system.  The problem with rankings is that the company doing the ranking sets an arbitrary test which institutions do their best to pass with a high grade.  This entirely excludes the student from having any input into the criteria but the results are then presented as an aspirational or emotional nirvana for them to consider.

A smart organization would be ensuring that their data collection is driven by the real world needs and concerns of students. It’s time to remove the worthies who make up the Advisory Groups and Panels for the major ranking organizations and find ways of engaging directly with potential students. The outcome would be relevant, dynamic and have utility for millions around the globe.

It would also be a driver for universities to engage more effectively with the issue of graduate employment both through on-campus services and establishing strong data on careers and jobs. Colleagues including Louise Nicol of Asia Careers Group and Shane Dillon of CTurtle have been demonstrating for years that smart use of technology even makes it possible to leave antiquated, email driven surveys of graduates behind in collecting the data. The answers might even begin to convince Governments around the world that universities are engaging effectively and adding value to economic growth and sustainability.

McKinsey and many others have written about personalization of the customer experience in retail with much of the impetus being given by technology.  The insurance world has seen the rise and rise of aggregators and there is talk of the “personalized insurance engine” that gives a fully automated customer journey.  Potential students are hungry for better decision making option and education needs to catch up fast with the opportunities that exist.

Image by Steve Buissinne from Pixabay